Cancellation and refund policy

Aqizero Private Limited (aqi0)

1. When we take payment

We agree the price and payment terms with you before installation. In some cases we collect an advance before installation. Otherwise, payment is collected as agreed with you.

2. Cancellation before installation

• You can cancel at any time before installation.
• You will receive a full refund of the amount paid, with no deductions.
• To cancel, email [email protected] or call +91 96676 72740 with your name and invoice number.
• We will confirm your cancellation in writing.

3. Refund process

• Refunds are made to the original payment method.
• Refunds are processed within 7 working days of cancellation being confirmed.
• Your bank or card issuer may take additional time to show the amount in your account.

4. After installation

We install the system and check that it works as intended before handover. This means the aqi0 air is being pushed into your home, and the reading is measured by the aqi0 monitor.

Once this check is complete and the system is working as intended:

• The sale is final.
• No refunds are given after installation.

If the system does not work as intended at installation, we will fix the issue or replace the unit at no cost to you. The sale is not considered complete until the system works as intended.

5. Warranty

• The fan inside the machine carries a standard warranty of one year from installation.
• With an active care plan, the fan warranty extends for as long as the plan runs, up to five years.
• Within warranty, we repair the fan or replace it with an equivalent one, new or refurbished.
• If the care plan lapses, the warranty goes back to the standard one year from installation.

6. Care plan

The care plan is optional. It covers filter replacement on rotation, machine cleaning and fault visits for the period you chose. Care plan fees are not refundable after installation.

7. What this policy does not cover

• Toughened glass cutting, which is done at a factory and arranged through your own vendor.
• Damage caused by misuse, unauthorised changes or repairs by anyone other than aqi0.

8. Contact us

Aqizero Private Limited 18 New Colony, Gurugram, Haryana 122001, India Email: [email protected] Phone: +91 96676 72740

We respond within 2 working days.